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PLEASE CONTINUE TO WEAR FACE COVERINGS...

As you may know, from 19th July, restrictions will start to lift across England. There is much concern among medical experts and doctors about this especially as rates of COVID infection continue to rise. The delta variant is still very much circulating in our community.  We have noticed a large increase in cases in our practice.  Double-vaccination is important for reducing serious illness and transmission.  However, we still have fully vaccinated patients testing positive and some of those have needed hospital care.  We cannot rely on #CovidVaccine alone.  

 

We regularly see patients at the surgery who are sick or vulnerable - for example, receiving cancer treatment or taking medication that affects their immune system.  We must continue to protect these patients who need to attend the practice for consultations, blood tests and treatment.  

 

It is also essential that we protect our staff without whom we cannot continue to deliver our services to patients.  We have had members of our team recently on sick leave, who have had to self-isolate themselves or care for young children who have had to self-isolate.  This causes staffing difficulties when they have to be off work at short notice.

 

At Waddesdon Surgery we will follow the NHS guidance to keep our patients and colleagues as safe as possible.  We will continue to wear personal protective equipment including masks when seeing our patients.  Unless you have a valid medical exemption, you will need to wear face coverings when coming to the surgery.  We will ask you to continue to wash your hands regularly and use hand gel.  Please follow the social distancing rules within the practice.  

 

Help us to help you, to keep our most vulnerable patients safe and protect our NHS services.

ppe CONT JUL 21


COVID Vaccination Centre Closure - Winslow Health Centre

Having been in operation for just under 6 months and with 21,589 vaccinations under their belt, our COVID vaccination team will be disbanding and returning to focus on day to day general practice work in their respective surgeries.

Our final COVID vaccination clinic will be taking place on Wednesday 9th June.  This will be an Astra Zeneca clinic for 2nd doses only.  If you have not already booked in to this clinic please do contact us as we still have spaces available for anyone who had their 1st dose on or after 14th April.

Moving forward,  COVID vaccination bookings both new 1st doses and 2nd dose bookings will be handled online via the National Booking Service:

https://www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-vaccination/book-coronavirus-vaccination

For those patients without access to the internet you can call 119 for assistance.

Everyone over the age of 30, healthcare workers and patients with underlying health conditions as defined on the Government website are eligible to book their vaccine now.

Vaccines are being offered at a range of venues around the area and new appointments are added daily to enable you to find a venue and date that works for you.

It has been a pleasure to be part of this nationwide effort and we are very grateful to all our staff, volunteers and patients for their support in making this such a success.


Appointment and Access Changes from 7 June 2021

From 7 June we will be able to accommodate a slightly higher number of people in the building adhering to the 1 metre rule. Social distancing will continue until national guidance in primary care changes. The Surgery remains open, as we have been throughout this year. The door access system will remain to keep patients and staff safe.

The Dispensary team are able to provide a 4 day turn around service and will be open for medicine collection during normal working hours (which is 8am till 12.30pm and 1.30pm till 6.30pm). Please remember we will still have to limit the number of people in the Reception area, so you may be asked to wait outside, briefly, at peak times.

From 10 June onwards we no longer have to have staff at the vaccination clinic as vaccinations are being continued by other providers. This has given us the opportunity to review our appointment structure in line with NHS guidance. We hope to offer more pre-bookable appointments outside of the ongoing telephone triage appointments. Throughout the pandemic we have seen our patients face to face in the surgery, monitored patients with chronic diseases, provided immunisations and screening services, used video consultations and triage telephone consultations to support patients. We will continue to offer all types of these appointments.

We have been receiving unprecedented high call volumes in recent months. GP Practices nationally have experienced a 20% increase in requests for appointments since March. 

We are aware that some patients have had difficulty with our phone system due to the high numbers of patients calling for a triage appointment.  We are very sorry for this. The changes above should improve telephone access to appointments but at times there still may be a delay. We would politely request to try to avoid phoning between 8-9am and 1.30-2.30pm if your call is not urgent for that day. This is being monitored on a regular basis and we will continue to look at ways to improve this for our patients and in line with government guidelines.


THANK YOU FROM WADDESDON SURGERY

We would like to publicly thank our dedicated staff who have worked incredibly hard over this very challenging year but also worked extra hours and weekends for us to be part of the vital national covid vaccination delivery, at Winslow Health Centre.  We are proud of what we have achieved, for our patients, in collaboration with other GP practices.

We wanted to take this opportunity to thank our patients for their support during this time, especially during the covid vaccination delivery where we had reduced clinical and non-clinical staff. We would also like to thank all our volunteers who have given their time freely to assist patients in many different ways including delivering medication, providing transport or helping at Covid vaccine clinics.  We are truly grateful for the amazing way the community and our patients have supported us and each other.


Local COVID-19 vaccination updates

Buckinghamshire local updates available here.


Covid-19 Passport from 17 May 2021

For any enquiries about COVID vaccination certification, we are unable to issue these at the practice.

Please see https://www.gov.uk/guidance/demonstrating-your-covid-19-vaccination-status-when-travelling-abroad for further information.

Proof of your vaccination status will be available on the NHSapp, which is also valuable for accessing your health records and ordering repeat prescriptions. Alternatively if you already have Patient Access this information is available there too.

The NHSapp can be downloaded from

iPhone: https://apps.apple.com/gb/app/nhs-app/id1388411277 

Android: https://play.google.com/store/apps/details?id=com.nhs.online.nhsonline 

Alternatively you can call the NHS helpline on 119 and ask for a letter to be posted to you. This must be at least 5 days after you’ve completed your course of the vaccine; the letter may to take up to 5 days to reach you.


Polite Reminder

Please do not attend Waddesdon Surgery if any of the following apply to you:

  • You or any of your household have any of the published COVID symptoms (high temperature, new continuous cough, loss or change to your sense of smell or taste)
  • You have been advised to ‘self-isolate’
  • You have received a positive COVID test result in the last 10 days.

If in doubt please do not attend – please call us and rearrange.

For further information on accessing COVID testing please click this link:

https://www.gov.uk/get-coronavirus-test

Thanks


COVID PRIORITY / INVITATION ORDER

The NHS priority list is as follows:

  1. residents in a care home for older adults and their carers
  2. all those 80 years of age and over and frontline health and social care workers
  3. all those 75 years of age and over
  4. all those 70 years of age and over and clinically extremely vulnerable individuals
  5. all those 65 years of age and over
  6. all individuals aged 16 years to 64 years with underlying health conditions which put them at higher risk of serious disease and mortality
  7. all those 60 years of age and over
  8. all those 55 years of age and over
  9. all those 50 years of age and over

For full details around these different cohorts of people please click here.


Ear Syringing update

During the pandemic Waddesdon Surgery was not able to offer it's patient ear syringing. The Partners have decided that we will no longer be able to offer this service to our patients. We are able to do an NHS referral for microsuction or provide you with a list of local private service details. Please contact Reception for further information if required. 


MEDICATION TURNROUND & DISPENSARY ACCESS UPDATE

From Monday, 7 June, the dispensary team will be able to start processing Medication requests in a 4 day turnaround period, detailed below.

REPEAT PRESCRIPTION REQUESTED

READY FOR COLLECTION

After 6 pm on Friday and over the Weekend

Friday

Monday before 6pm

Friday

Tuesday before 6pm

Monday

Wednesday before 6pm

Tuesday

Thursday before 6pm

Wednesday

Friday before 6pm

Thursday

From Monday, 7 June, access to the dispensary will revert back to normal working hours.

Access: Monday to Friday

8am to 12.30pm

1.30pm to 6.30pm

Dispensary will continue to be available for calls between these working hours.

We hope this change will benefit all our patients.


PAYMENT FOR MEDICATION GOING FORWARD

Originally introduced as a COVID-19 measure to assist our patients. We will continue to accept payment for medication over the phone for Patients.

To make a payment please phone the surgery during working hours, the day before your medication is due to be collected.

You are able to make payments over the phone for a collection being made by a Community Support Volunteer, an NHS Volunteer, family member or neighbour who is collecting your medication from Quainton Village Stores, Grendon Underwood Post Office or direct collection from Waddesdon Surgery.


We are encouraging Patients to wear Face Coverings

We would like to encourage all our patients to wear face coverings when attending the surgery where possible. This can include, masks, scarves, handkerchiefs or some form of material that can be temporarily secured to cover your mouth and nose. We understand that not everyone will have access to face coverings but for those that do please do wear them.

We do appreciate your support with this and believe it is a good safeguarding measure for both our patients and staff.


Hayfever Guidance 2021

Please see attached information leaflet to help you through this season or contact your local pharmacy for advice. Click here.


Prescription Charges from April 2021

From 1st April 2021 the NHS prescription charge per item will be increasing by 35p to £9.35

Prepayment certificates are available at the previous price of £30.25 for 3 months and £108.10 for 12 months. (details in prescriptions tab on how to apply)

Young Onset Dementia Courses - FREE

Care in Mind, part of Buckinghamshire Mind, is launching courses for people with Young Onset Dementia (under age 65) to encourage continued wellbeing.

Find our more here: Care in Mind Leaflet


Surgery Closures for Training & Bank Holidays - 2021

2021

Friday

1

January

BANK HOLIDAY: All Day Closure

Wednesday

20

January

STAFF TRAINING: Surgery closed 12.30pm - 6.30pm

Tuesday

9

February

STAFF TRAINING: Surgery closed 12.30pm - 6.30pm

Thursday

18

March

STAFF TRAINING: Surgery closed 12.30pm - 6.30pm

Tuesday

20

April

STAFF TRAINING: Surgery closed 12.30pm - 6.30pm

Friday

2

April

BANK HOLIDAY: All Day Closure

Monday

5

April

BANK HOLIDAY: All Day Closure

Wednesday

16

June

STAFF TRAINING: Surgery closed 12.30pm - 6.30pm

Tuesday

13

July

STAFF TRAINING: Surgery closed 12.30pm - 6.30pm

Monday

30

August

BANK HOLIDAY: All Day Closure

Wednesday

15

September

STAFF TRAINING: Surgery closed 12.30pm - 6.30pm

Tuesday

19

October

STAFF TRAINING: Surgery closed 12.30pm - 6.30pm

Thursday

18

November

STAFF TRAINING: Surgery closed 12.30pm - 6.30pm

Monday

27

December

BANK HOLIDAY: All Day Closure

Tuesday

28

December

BANK HOLIDAY: All Day Closure

Please call 111 if you require urgent treatment or advice which cannot wait until we are next open.

Please call 999 in an emergency.


Digital Isolation Notes

Please read full details here.

Waddesdon Surgery are not providing sick notes for people following self-isolation guidance from the Government.


Waddesdon Surgery going live with ASK NHS app from Monday, 20 January 2020

Patients will be receiving a text message notification with a link to this app shortly, the number it will be sent from is: 07903594099.

 


After a successful Carers Event in 2019...

We are pleased to share the local support group information here.

Is there someone who through illness or a disability relies on you? If so you are a Carer - please let us know at reception so we are able to offer you support.

We would like to run this carers event again later in 2020, so please keep an eye on the website for the next date.


CARERS EVENT @ WADDESDON SURGERY MON 16 DEC

Waddesdon Surgery is hosting a carers event with Carers Bucks on Monday, 16 December between 12.30pm and 1.30pm.

We would like to invite all carers of all ages to attend, whether you are registered as one or not. Tea, Coffee & biscuits will be provided, it will be a great opportunity to meet other carers as a support network and we will also be having a short talk from Carers Bucks on what services and support are available to you.

If for example you do any of the following for a family member or friends who isn't able to, Waddesdon Surgery would class you as a carer, so please do try and pop in even if you can only spare 10 minutes.

  • Take someone to medical appointments, regular activities and/or clubs
  • Help with housework, laundry, washing, shopping and/or cooking

 


White Ribbon Day 2019 #makethepromise

16 days of global action against violence to women and girls, campaign starts on 25 November 2019.

Follow the social media campaign: @WhiteRibbon_UK  #16Days #makethepromise

Support via facebook profile picture frame

Waddesdon Ranked No 3 Out of all Aylesbury GP practices by Patients

The Bucks Herald has published the top 10 GP surgeries as rated by Patients. We are please to announce that Waddesdon Surgery has ranked no.3. Full article here.

Full details of our patient survey are available here: NHS GP Patient Survery

GP Retirement and New Appointment

Dr Jenny Adams will be retiring in November 2019 this year. She has been a great asset and support to our patients over the years and we want to thank her for all her hard work and dedication since joining the surgery 20 years ago. She will be greatly missed by staff and patients alike.

We are however, happy to confirm we have appointed a new GP, Dr Christine Slowther who will be joining us in December 2019. Some of you may be familiar with her as she has worked with us for a number of years on a temporary basis. We are looking forward to her joining the team on a permanent basis.

 


Referrals Service - MANAGE YOUR REFERRAL

We are now able to offer you better access and direct management of referrals made for you by your GP. Please click on the link to redirect you to 'Manage Your Referral' to read more.

 


Waddesdon Surgery as part of the North Buckinghamshire Primary Care Network are offering Extended Hours and Improved Access Service

Local GP practices are working together to offer patients better access to appointments in Buckinghamshire, known as the ‘Extended Hours’ and 'Improved Access' Services. This means you can now book more appointments 'out of hours' and in hours via your local practice.

These services are available:

  • From 7am and up until 8pm Monday to Friday
  • From 8am until 12noon on Saturday
  • From 9am until 1pm on Sunday (at one of the three FedBucks Access Hubs located across the county)

 

There are varied types of appointments available, some of which may include GP consultations, Telephone appointments and Nurse appointments.

Patients registered with any GP Surgery within North Bucks PCN will be able to access this service via the participating surgeries in their area.

  • Waddesdon Surgery – Waddesdon
  • The Swan Practice – Buckingham
  • Norden House – Winslow
  • Wing Surgery – Wing
  • Ashcroft Surgery - Wing
  • Whitchurch Surgery – Whitchurch
  • Edlesborough & Pitstone Surgeries – Edlesborough & Pitstone
  • FedBucks Improved Access Hubs - High Wycombe Hospital, Stoke Mandeville Hospital and Threeways Surgery, Stoke Poges (Sunday and Bank Holiday weekends only)

 

All appointments need to be pre-booked directly with YOUR registered Practice, appointments can only be booked within core working hours (8am till 6.30pm). This is NOT a walk in service and the phone lines are not open during the 'out of hours' clinic.

How to Book an Appointment

Ring your GP Surgery as normal. If you choose an Extended Hours or Improved Access Appointment, the reception staff will tell you where clinics are being held on what day, and the times of the available appointments. If this is convenient an appointment will be booked for you. It is very likely the appointment will not be with your usual GP.

URGENT MEDICAL ADVICE OUT OF HOURS

If you need urgent medical advice out of hours, please phone NHS 111 in the first instance or 999 in an emergency.


New Patient Support Service

Waddesdon Surgery is pleased to confirm we are now able to offer our patients access to the patient support service. Full details available here.


Sepsis Awareness

For Sepsis Prevention tips click here and for further information go to: https://www.sepsis.org/


UPDATE YOUR CONTACT DETAILS

We would like to ask all Patients to verify/update their mobile telephone number and email address please click here. Alternatively, please notify the Reception Team at your convenience.


GDPR: New Data Protection Legislation

As part of the new GDPR legislation we have updated our privacy notice, for more details please see Practice Policies.


PATIENT ACCESS

Click here for Patient Access.

Patient Access gives you access to the following:

  • Book, edit and cancel medical appointments
  • Request repeat prescriptions
  • Access test results
  • View Immunisation & allergy history
  • View medical record (when requested)

For more details on how on register please click here.


 

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